Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    KoolStop Int. and BobikeUSA
    5700 Willow Lane Lake Oswego, Oregon 97035
    As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2014 BobikeUSA. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by BobikeUSA. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of BobikeUSA or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. BobikeUSA and its parent company reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if BobikeUSA believes that customer conduct violates applicable law or is harmful to the interests of BobikeUSA or its parent company.



  • Shipping & Delivery
  • At this time, BobikeUSA ships merchandise to locations within the United States. Additionally, BobikeUSA ships merchandise to Canada, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. Any taxes or duties are to be paid in full by the customer. BobikeUSA cannot accuratley calculate importation duties which are the sole responsibility of the purchaser.BobikeUSAdoes not offer free shipping outside the continental United States or to APO/PO boxes.



  • Warranties
  • The content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. BobikeUSA makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, or may not meet your needs and requirements. BobikeUSA SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL BobikeUSA BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products described on this Web site is provided by the manufacturer only, and not by BobikeUSA.

    The references and descriptions of products within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. BobikeUSA is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products described hereon.

    The inclusion of material on this server does not imply any endorsement by BobikeUSA, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although BobikeUSA tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy.



  • Return Policy
  • Merchandise Return Policy
    To ensure your satisfaction, we permit our customers to return items purchased from BobikeUSA, subject to the limitations and procedures set forth below.

    30 Day Return Period
    You may return an item purchased from BobikeUSA for any reason within 30 days of the original Invoice date, provided the item is complete with all hardware and accessories, has not been installed, and is in “brand-new” condition.

    Return Merchandise Authorization
    To return an item, you must first request a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please call (503) 636-4673 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number, model number, and quantity.

    Also, to helps us better serve the needs of our customers and expedite the return, please provide the reason for the return with as much detail as possible and any other relevant information that will help us process the return with speed and accuracy.

    Unauthorized Returns
    Items returned to BobikeUSA without a valid RMA number will not be processed. BobikeUSA will not be responsible for unauthorized returns.

    Restocking and Shipping Fees
    All returns will be subject to a 20% restocking fee, furthermore, all shipping is at the expense of the purchaser and will not be reimbursed unless agreed upon in advance.

    Wrong Item Return
    If for any reason you feel that you have been shipped an incomplete or incorrect item, BobikeUSA reserves the right to replace all or part of an order at our discretion. Items not returned to BobikeUSA within 30 days of the invoice date will be found to be outside of our terms agreement. If you have any questions please contact our sales team at (503) 636-4673 or e-mail sales@koolstop.com

    Please Be Aware
    BobikeUSA will not refund any product that has been installed or that has been modified. All parts have an expected life span and must be inspected on a regular basis by the user/installer.